06 April

Why BPMN Monoliths Are Quietly Killing Your Process Agility

Is your process automation actually holding you back? While your competitors are scaling RPA, embracing domain-driven design (DDD), and building cloud-native microservices, many organizations still rely on a centralized BPMN engine—often built around platforms like Camunda 7—to orchestrate their business …

01 April

UiPath Orchestrator Isn’t Failing You — IIS, SQL Server, Elasticsearch, or Kibana Might Be

How Infrastructure Optimization Powers Scalable RPA Success with UiPath Orchestrator 🚨 Don’t Let Infrastructure Hold Back Your UiPath Orchestrator You deployed UiPath Orchestrator. The bots run. Workflows execute smoothly. But here’s the real question: Can your infrastructure handle success — …

27 March

Top 5 Key Components of Robotic Process Automation (RPA): Orchestrating Success in Finance

Robotic Process Automation (RPA) is transforming the finance industry by reducing manual effort, increasing speed, and improving accuracy. But behind every successful RPA deployment lies one truth: it’s not just about the technology—it’s about orchestration. Think of RPA like a …

17 March

ASIC Sues AustralianSuper for Years-Long Claim Delays – A Case Study in Why RPA and Process Improvement Fail

The AustralianSuper Case—A Symptom of a Deeper Problem Waste is a thief. It steals time, drains resources, erodes trust, and sabotages progress—leaving organizations chasing efficiency while unknowingly feeding the very inefficiencies they seek to eliminate. When the Australian Securities and …

A visual of "Invoice" as a personified document wandering through a maze of disconnected rooms and staircases leading to nowhere, symbolising the fragmented processes. Include a contrasting image of a clear, streamlined path representing efficient process redesign.
25 December

The Mapping Mishap

This blog uses a metaphorical narrative of “Invoice” as a wandering character to highlight the pitfalls of poorly understood business processes. It underscores the importance of clarity, collaboration, and intentional design in creating streamlined, efficient workflows.

Synthesis vs Analysis
25 December

Analysis vs Synthesis: Unlocking the Full Potential of Your Business Processes

This blog highlights the pitfalls of relying solely on process analysis without embracing systems thinking, likening businesses to engines that stall when their parts fail to work in harmony. By integrating process analysis with systems thinking, organisations can achieve seamless workflows, aligned teams, and exceptional outcomes.

Why your business needs a Cognitive Map
07 December

The hidden cost of ignoring Implicit Knowledge: Why your business needs a Cognitive Map

From 2018 to 2024, I led process mapping workshops for major companies like Stockland, Investa , and NBN. These workshops didn’t just enhance operational efficiency: they revealed a deeper reality about how businesses truly function—most knowledge sits like an iceberg, vast and silent beneath the surface.