Research shows that 91% of sad customers leave without saying their issues. For Asaleo Care, the 350 monthly complaints signalled a threat to brand’s image.
Did you know that, according to PwC, 32% of customers stop trading after just one bad experience? What impact do hundreds of monthly complaints have on long-term customer trust and loyalty?
How often do companies overlook complaints as isolated cases rather than warnings of losing market share? If this persists, how soon will competitors take advantage?
Customer complaints reflect on your business and impact both your reputation and bottom line. Ensuring high product quality using advanced statistical tools and delivering Six Sigma Black Belt project is essential to avoid failures, safeguard your brand, and secure the future success of your business.
Asaleo Care was losing ground to a pervasive problem—weak adhesive in nappies.
Complaints were skyrocketing, and the root cause remained elusive.
Traditional quality checks weren’t enough to catch the cause ,leading to external failure costs piling up.
The challenge was clear: Deliver Six sigma Black Belt project using advanced statistical analysis tools to identify and eliminate the problem at its core.
What if we could eliminate your complaints altogether?
Our strategy focused on delivering Six Sigma Black belt project , scalable solutions to enhance product quality. By leveraging advanced statistical analysis tools and real-time monitoring, we identified and addressed key factors affecting quality. Continuous improvement processes and robust training ensured that our quality systems adapt to evolving needs, maintain high standards, and remain resilient against future challenges.
At Consuledge, we specialise in empowering organisations with expert Training, Consulting, and Project Implementation.
