Aligning for success:
Responding to the call for consistency and efficiency
Have you faced delays due to conflicting opinions on quality standards?
In 2016, NBN’s design validation process faced delays due to errors and conflicting opinions, with resubmissions causing significant time loss
86% of employees and executives say poor communication are the top causes of workplace failures
Salesforce, 2018
Disagreements on standards can cause a 20% drop in productivity, with teams spending more time fixing misunderstandings than moving forward.
McKinsey & Co.
Poor communication costs large companies up to $62.4M annually, while smaller businesses lose around $420,000
David Grossman, 2016
39% of projects fail due to unclear or misunderstood requirements
PMI, 2018
Why this challengematters to you?
You’ve likely faced challenges where varying definitions of quality or criticality affect performance.
This story affects anyone dealing with complex processes, multiple stakeholders, or different interpretations of standards.
Inconsistent interpretations in any process—whether design or otherwise—lead to inefficiencies, something everyone here can relate to.
How do we unify perspectives using MSA(Measurement System Analysis)
when definitions vary across locations and departments?
NBN was dealing with three design partners and a geographically diverse workforce, leading to significant discrepancies in what constituted a “critical” error.
Problem Statement
What one design manager viewed as critical, another might see as minor, creating resubmissions and inefficiencies. This impacted project timelines and resource allocation.
What if we could eliminate the inconsistency using advanced statistical tools such as MSA in Lean Six Sigma Black Belt method and speed up the design process?
Imagine if every design manager, regardless of location, had a clear and unified understanding of error classifications.
Desired Outcome: Faster design validation times, fewer resubmissions, and smoother communication between teams—leading to an overall more efficient process.
Follow this formula to harness the technical disagreement :
Plan:
Select appraisers and error samples to evaluate based on predefined criteria.
Measure:
Have appraisers classify the same errors independently to assess consistency.
Analyse:
Use statistical analysis to identify disagreements, then standardize definitions to reduce variation
Improvement =Consistency+ Communication +Completion
Consistency Across Teams
A unified understanding of criticality reduced resubmissions.
Improved Communication with Partners
Clearer expectations led to higher-quality design submissions.
Faster Project Completion
Reduced validation time accelerated overall project delivery.
Here’s how the plan worked in practice
Case Study: After implementing the MSA and aligning definitions, NBN saw a significant reduction in design resubmissions. Validation times improved, and partners like KORDIA and Telstra adapted to the new standards with fewer issues.
Key takeaways to ensure ongoing success
Continue periodic assessments of the validation process to ensure alignment with evolving project needs.
Engage with all stakeholders regularly, keeping communication channels open.
Your next step: Don’t let indecision hold you back
Let’s face it: unresolved inconsistencies, misaligned standards, and lost time are holding your team back. You’ve seen the impact of doing nothing.
But now, you have a clear path forward. Imagine faster validations, fewer resubmissions, and a team that operates like a well-oiled machine.
Schedule a Consultation: Let us show you how to eliminate inefficiencies and drive measurable improvements by using advanced statistical analysis tools in our AI-Driven Six Sigma black Belt course
Learn from NBN’s Success: Download our detailed case study to see the exact steps we used to achieve faster project completion.
Start Your Transformation Today: Reach out to discuss how we can tailor these solutions for your team.
Click button to book your first strategy session and take the first step toward consistency, efficiency, and success.
